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Frequently Asked Questions
Find answers to the most common questions about iTDi courses, accounts, payments, and more. Can't find what you're looking for? Contact us and we'll be happy to help.
Getting Started & Accounts
The International Teacher Development Institute (iTDi) is a global community dedicated to the professional development of English language teachers through offering online courses. As a responsible and committed social enterprise, we believe that every teacher deserves opportunities for continuing professional development — and we provide partial and even full scholarships when necessary
To create an account, click on the orange button at the top of the page. Beneath the login option is a link to create a new account. We use 2-step verification in order to activate your account so you will receive an email message from iTDi TESOL. Click on the link in the email to activate your account.
No. During checkout you will be asked to log into your existing account, or create one. You will be asked to decide on a password when creating your account. To log in, you will use your email address as your username and this password.
You may need to reset your password. You can reset it here. If you still have problems, please reach out to us through our contact page so we can help.
Course Features
We believe the best learning is social, so all of our courses incorporate both asynchronous discussion in a private forum and weekly live sessions in Zoom. Some of the best learning happens in these discussions with fellow participants. We use three learning platforms for courses: Units in our LMS for sharing (or archiving) course content, discussions in a private forum, and weekly live sessions in Zoom.
Yes, there are. On the 2026 Courses page [link] you will see that each course has a tag: Discussion, Applied Skills, or Workshop. This tag describes the course focus. The style of course is determined by the content, and the instructor preference.
Most discussion courses have a required book. Each week you will have an assigned reading in this book. Generally you will have a forum discussion question that explores what you’ve read and prepares you for the live session. Then you’ll dive in deeper during the online discussion in your live session. Usually, there is a follow up question in the forum where you can discuss your reactions to the reading and live session discussion, and ask further questions. Recordings of the live sessions are always sent by email afterward, and then archived in course units. Our 2026 discussion courses include 30 Language Teaching Methods with Scott Thornbury, Better Teaching: Lead Your Classroom with Clarity and Confidence with Steven Herder, and Inclusion: Creating a Sense of Belonging in Class with Ben Goldstein.
For most applied skills courses, you get information in a live session, and then you apply what you learn in forum discussions, tasks, and assignments. Recordings of the live sessions are always sent by email afterward, and then archived in course units. The 2026 applied skills courses that follow this pattern include Dogme in Practice with Luke Meddings and Dogme ELT with Scott Thornbury. Our two Neuroscience courses are structured a little differently. We consider them hybrid courses because they combine the convenience of self-access courses with the vibrant discussion of live courses. In these hybrid courses, all of the content is pre-recorded and available to work through at your convenience. There are also forum tasks to apply what you’re learning, and live sessions where you can dive in deeper. Our two hybrid courses in 2026 are: The Neuroscience of Language Learning 1 – Fundamentals and The Neuroscience of Language Learning 2 – Explorations.
All of our courses include live sessions because teachers tell us that meeting other teachers and having live discussions is one of their favorite course components. However, course completion requirements say “attend live sessions OR watch the recordings.” We realize that participants have lives that don’t always work for them to be free during the times that live sessions are scheduled.
Course Access & Features
We believe the best learning is social, so all of our courses incorporate both asynchronous discussion in a private forum and weekly live sessions in Zoom. Some of the best learning happens in these discussions with fellow participants. We use three learning platforms for courses: Units in our LMS for sharing (or archiving) course content, discussions in a private forum, and weekly live sessions in Zoom.
The message you receive will contain a link to take you to your course. You will also receive email from us before the course begins that will include an overview of your course and how to access it, and information about live sessions. You can go to your course dashboard and forums by clicking My Courses or My Forums in the top navigation or in the orange logged in pop up.
Forum discussions can happen whenever the time is convenient for you. Live sessions are at a specific time each week. We try to choose a time that is convenient for our instructor and that will include as many time zones as possible since our participants span the globe. If it doesn’t work out for you to join a live session, don’t worry! We will always send a recording of the session afterward.
Our instructors live around the world. We try to find a time for live sessions that will work for them in their time zone, and still allow the greatest number of participants to attend. It’s never a perfect time for everyone. That’s why we always send recordings of live sessions.
We offer certificates upon request. At the end of each course, if you have met the requirements and would like to receive a certificate, just let us know. Certificates are sent as PDFs that can be printed for submission to schools or supervisors.
We used to say you’d have access to your course for two years. But, we always reset access when asked, so the reality is that you will have access to your course forums, resources, and videos for as long as we are in business. If your access expires, just contact us and ask us to extend.
Publishing & Books
Our books are available through Amazon, and in physical bookstores like Barnes and Noble and Waterstones. If you don’t see our books in your favorite bookstore, you can ask to have them ordered through iPage. You can access more information (including links to retailers) on our Publishing page.
Copies of books can be ordered at a wholesale discount through iPage. If your university library needs help navigating the order system, we are happy to help.
Yes! We are a community-led publisher. Keep an eye on our Publishing page or sign up for our newsletter to be notified when we have a new Call for Chapters. If you have an idea for a book we might like to publish, please reach out through our contact form.
Payments & Refunds
We accept all major credit cards and PayPal. Our payment currency is US Dollars (USD).
If the course hasn’t started and something happens that will make it impossible for you to attend the course, we are happy to refund your payment, minus the transaction fee that our credit card processor charges. We are a small company and understand when life throws us unexpected challenges. If you start a class and realize it’s not what you expected, or are unsatisfied with your experience, please let us know. We don’t have a specific refund policy for this because everyone’s situation is different, but we are happy to work with you to make things right or issue at least a partial refund.
Yes, we do. Part of our mission is to provide affordably priced online courses for teachers. However, we realize that teachers around the world live with very different incomes and currencies that may be relatively weak against the US dollar. Every course page has a link for a scholarship applications. We prioritize partial scholarships because we’ve found that teachers who pay even a small amount toward a course are more invested in completing the course.
Technical Support
You just need a modern web browser and a stable internet connection. All parts of the website are accessible through web browsers on your desktop or laptop, on tablets, or mobile phones. For live sessions, you will need to download the most recent version of Zoom.
You may need to log in. All of our forums are private, and access is limited to people enrolled in that course. To check that you are logged in, look at the orange sign in button. If you are logged in you will see your name. If you don’t see your name, log in. Then, if you click on the orange button you’ll get a pop up menu with a direct link to your forums.
You may need to log in. All of our courses are private, and access is limited to people who are enrolled. To check that you are logged in, look at the orange sign in button. If you are logged in you will see your name. If you don’t see your name, log in. Then, if you click on the orange button you’ll get a pop up menu with a direct link to your courses.
First try to refresh the page. Our LMS loads pages as you need them (in order to keep things light for your computer) and sometimes you need to force the page to load the videos by refreshing. If that doesn’t work check your internet speed, clear your browser cache, or try a different browser like Chrome or Firefox. If that still doesn’t work, contact us for help.
By teachers, for teachers
Real people. Real answers.
Everyone behind the scenes at iTDi is also a teacher. We prioritize genuine connections and real value over a polished corporate experience — and our global community has stayed with us through the growing pains because they know that's who we are.
We can't promise a perfectly smooth experience. But that's because our instructors, participants, and support team are all real people with real strengths and weaknesses — just like yours.
What we can promise: we will always respond to your messages, and we will work with you to fix whatever problem you face.
